5 Tips To Improve Patient Recalls

Have you ever thought about the amount of revenue you miss out on when patients fail to adhere to annual visits? For many, their busy schedule prevents them from knowing their availability that far into the future and inevitably they forget to call for an appointment when it’s time for their next exam. With the…
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Should Optometrist Agree to Refund Patient Fees?

Returning money to patients may be a new trend, one that’s simply a twist on the common business practice of providing a “money-back guarantee.” For years, this approach has been used in the retail and service industries, and there are some indications it’s taking root in healthcare. What should ODs do? Should Optometrist Agree to Refund Patient Fees?

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