If a well-thought-out plan has been created, then the small goals will take care of the larger goal. That is the beauty of it, no more concern needs to take place.
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Tracking metrics will allow you to see where you are in your practice. When you track your numbers, you will see the truth as it is, not as you wish to see it; because numbers don’t lie. Understanding the story behind your numbers is powerful. That is why as a CEO Optometrist, you need to track your numbers.
Two patients can receive the exact same experience, but have different satisfaction levels because they had different expectations. Patient experience and patient satisfaction are often used interchangeably, however, they are not the same thing. So, what is the difference?
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