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Move over millennials, the iGeneration is here!
There’s been a lot of talk about millennials overtaking baby boomers to become the largest living generation. Millennials — people born between 1981 to 1997 — are the best educated and most diverse generation to date. They might also be a bridge to the...
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What to do when patients have unrealistic expectations?
What do you do when your patient has unrealistic expectations? How can you satisfy an impossible patient? This article goes over 3 things you can do to help you and your team manage demanding patients with unrealistic expectations.
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How to use Emotional Intelligence to Exceed Patient’s Expectation!
Knowing yourself, controlling yourself and motivating yourself. Feeling for others and having the skills to connect with them. This is what allows you to build positive patient experiences in your practice. This is how you exceed your patients’ expectations.
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Closing the Emotional Gap – How to meet Patient’s Expectation!
Competition is fiercer than ever with so many more options available for Eyecare. Just having good services and products at a reasonable price is no longer enough. Patient experience is the new battleground and emotion should be your weapon of choice. Eliminating the emotional gaps in your patient experience will strengthen your arsenal and position you to win and in the battle.
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Patient Experience Vs Patient Satisfaction – Is there a difference?
Two patients can receive the exact same experience, but have different satisfaction levels because they had different expectations. Patient experience and patient satisfaction are often used interchangeably, however, they are not the same thing. So, what is the difference?
read more7 Tips to Building a Positive Online Reputation
Did you know that 74% of consumers credit positive reviews with making them trust a local business more? And, 84% of consumers trust online reviews as much as a personal recommendation. So, what patients see about you and your practice in regards to your online reputation is important.
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The Power of Vulnerability – Why it’s important to your success as an OD!
Whether you own a private/corporate practice or work as an associate, if you want to become successful and secure your future as a doctor, vulnerability is key. Without vulnerability, there is no relationship; and without relationship, there is no success. As far as I know, no app is able to duplicate those virtues.
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The Power of Vulnerability – How to Create a Happy Workplace and Career!
Instead of supporting and celebrating one another, we criticize, denigrate and even bash one another. Why, just take a look at some of the popular social media platforms and you’ll have plenty of examples of our lack of connection, respect and value of our colleagues.
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The Power of Vulnerability!
It’s great to have our degrees, accolades, financial successes, recognition, ect… At the core of it all, we are all humans and all desire one thing – Happiness! And as it turns out, vulnerability is a very important bridge to the path of love, belonging, trust, creativity and happiness.
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