Closing the Emotional Gap – How to Exceed the Patient’s Expectation!
Competition is fiercer than ever with so many more options available for Eyecare. Just having good services and products at a reasonable price is no l…
Category: CEO of YOU®
Patient Experience vs. Patient Satisfaction – Is There a Difference?
Two patients can receive the exact same experience, but have different satisfaction levels because they had different expectations. Patient experienc…
7 Tips for Building a Positive Online Reputation
Did you know that 74% of consumers credit positive reviews with making them trust a local business more? And, 84% of consumers trust online review…
7 Tips to build a positive online reputation
This article is about how to build a positive online reputation for your practice. Whether you own, lease or are employed in a practice, its online re…
Discover the CEO of You® – Become Purpose-Driven
To discover the CEO of YOU®, you must become purpose-driven. Establishing a purpose gives your practice its reason for existence. The purpose of your practice will…
Discover the CEO of YOU®: Learning to Take Control!
Doctor overhauls her entire practice to achieve the goal of retirement at 40. In 2014, as Lauretta Justin, OD, was assessing where her practice was…