Closing the Emotional Gap – How to Exceed the Patient’s Expectation!
Competition is fiercer than ever with so many more options available for Eyecare. Just having good services and products at a reasonable price is no l…
Category: Practice Management
Patient Experience vs. Patient Satisfaction – Is There a Difference?
Two patients can receive the exact same experience, but have different satisfaction levels because they had different expectations. Patient experienc…
7 Tips for Building a Positive Online Reputation
Did you know that 74% of consumers credit positive reviews with making them trust a local business more? And, 84% of consumers trust online review…