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Closing the Emotional Gap – How to Exceed the Patient’s Expectation!

Competition is fiercer than ever with so many more options available for Eyecare. Just having good services and products at a reasonable price is no longer enough. Patient experience is the new battleground and emotion should be your weapon of choice.  Eliminating the emotional gaps in your patient experience will strengthen your arsenal and position you to win and in the battle.

Lauretta Justin, OD July 22, 2018
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