Do you have an SOP manual for your practice success? How do you deliver exceptional service consistently? Can your team run your office without you? In a recent podcast with Women in Optometry Magazine, I discussed the importance of having an SOP manual as part of the CEO in YOU™ Business Model to create consistency, uniformity and success for you practice.
One of the biggest challenges of being a CEO is finding the right employees for your team. Hiring employees can sometimes be a crapshoot. Every now and then you get lucky and other times it just doesn’t work out. I wish I could tell you there was a secret recipe for hiring the right people every single time. The truth is there isn’t. However, here are a few things you can do to limit hiring the wrong people.
Two patients can receive the exact same experience, but have different satisfaction levels because they had different expectations. Patient experience and patient satisfaction are often used interchangeably, however, they are not the same thing. So, what is the difference?